In most smaller practices we find that there is one person in the front desk who is burdened with greeting patients, answering the phone, doing appointment reminders, taking Rx refills all at the same time. While this results in cost savings initially, the end result is that patients leave the practice due to lack of service.
We offer phone answering services both during work hours as well as after hours. During work hours, our representatives will act as a phone receptionist. They will modify appointments, accept Rx refill requests, take down messages, etc just as a receptionist would do. We do work through lunch which is an added benefit. After hours,
Yes, GoSoft will do appointment reminders. We will have a live person contact your patients to remind them about their upcoming appointment. Confirmations with status (confirmed, voicemail, incorrect number, canceled) will be sent back to the office for review one day prior to patient arrival.
Yes, all of our services are HIPAA compliant. For more information about HIPAA, please click on About Us.
Thanks to VOIP technology, this is really not an issue today. We are seamlessly able to receive calls on behalf of clinics and transfer calls to the appropriate extension in your office. There are no additional costs associated with this.
The primary reason why offices choose GoSoft is to improve the patient experience when they call in. Since GoSoft is able to provide 2 phone representatives for the price of 1, using GoSoft's services greatly decreases phone congestion. When clinics are short staffed, most patients who call in are placed on hold with an automated